Company Policies

Eterna By Design reserves the right at our discretion to make changes to these policies. Please check this page periodically for changes.

We are open for business Monday through Friday (except Holidays) 9:00 am - 5:00 pm P.T.
Make sure to double-check the information you have entered before you check out such as:

• Your name as it appears on the card
• The billing address is on file with your card issuer.
• Card number
• Card expiration date.
• Card Verification (CID) Number

Note: Credit Cards are pending upon order placement. If we are unable to fulfill our obligation to ship any order, we will void the amount to be released back to the card.

Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

All orders will be processed before 3:00pm P.T. (Monday thru Friday: except Holidays)

Orders can be canceled or changed without a cancellation fee before their processing time.

Personalized Orders can NOT be canceled or changed.

The customer is responsible for all destination problems and costs (i.e. incorrect shipping address, absence of the recipient, duty for international customers, etc.) Orders shipped to PO Box, Hawaii, Alaska, Puerto Rico, American Samoa, Virgin Islands, Guam, Northern Mariana Island, APO, and FPO military addresses or any of the USA Territories will be shipped by USPS regular service only.

♦ Signature

Please make sure someone is available to accept your package as certain orders will be sent with a signature required. Unfortunately, this cannot be determined until the package is ready to ship. We do not take customer requests to waive or process with a signature. You as the customer will be responsible for any fees incorporated during this process if the signature is required (Return to the shipper; Address Change; and/or Re-Ship).

♦ Shipping Delays

Delivery schedule date is not guaranteed for the delays due to insufficient information provided by customers, terrorism, riots, strikes, labor disputes; natural disasters such as violent storms, earthquakes, floods, etc.

Incorrect billing and/or shipping information may cause shipping delays, as information must be verified.

Your order can be delayed if you leave a note in the comment box like 'no signature required' or 'leave it on the doorstep/garage if no one is home' or 'leave it with our neighbor if no one's home' We do not put those memos on the shipping label.

♦ Refused packages, Wrong addresses, and Failed Delivery Attempts

If a package delivery is returned because FedEx made three unsuccessful delivery attempts, wrong address, or the customer refused the package and sent it back to us for any reason, the returned shipping cost will be automatically deducted from the customer's Store Credit or Refund. Shipping and handling fees must be paid for reshipment.

♦ Sales Tax

We apply sales tax on purchases shipped to California.

♦ Import Duty & Taxes

Your package may be subject to import duty and taxes once it reaches your country. You, as the importer of the items, must pay additional charges for customs clearance. We cannot predict what the fee amount will be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

Once we ship your order you may receive an email from us which will include a tracking number. This tracking number will link to the carrier's website where you can track your shipment. You may also sign in to your Eterna By Design online account at any time to review order history and tracking details once available. If we don't have your email address or you did not receive a tracking number, please email at sales@EternaByDesign.com to find out your tracking information.